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Comments from Guests
Dr. Karen Sobel Lojeski, Ph.D. - Author of Uniting the Virtual Workforce
Being a guest on the Brad Brooks show was one of the best experiences I have had in a "virtual" media setting. I have participated in literally dozens of webinars, video conferences, television appearances and even virtual world presentations. But Brad's style and keen aplomb in conducting an interview is unmatched. Brad uses a conversational yet elegant style which made it simple and easy to discuss important issues. So too, he was extremely well prepared and was quick to take our discussion, discern key points, and make them relevant to the every day situations of the listeners. I am honored to have been chosen as a guest for the program and hope that we will have a chance to work together again.
Karen Sobel Lojeski, Ph.D.
Author – "Uniting the Virtual Workforce: Transforming Leadership and Innovation in the Globally Integrated Enterprise"
Executive Advisor and Consultant on Digital Age Transformation, Leadership, and Innovation
Hear the interview with Karen
Is your customer experience making you money? Costing you money? Do you know?
Like a line of falling dominos, daily actions across your organization form a sequence of events that, if aligned correctly, build momentum and culminate in what every business wants-outstanding financial performance.
Establishing a target customer experience-your front domino-to drive daily decisions within your organization will determine the fluidity of that chain of events, and the level of profit outcome you achieve.
Companies that use a target customer experience as their front domino reap the biggest rewards in profitability, growth and sustainability.
About Linda Ireland
Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance