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Comments from Guests
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Dan Gardner - Author of Risk-The Science and Politics of Fear |
Please pass on my thanks to Brad. It was enjoyable. And was that the melancholy theme music that closed every episode of The Incredible Hulk I heard at the end of the show? Brilliant choice.
Dan Gardner
Author of Risk-The Science and Politics of Fear Hear the interview with Dan |
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Is your customer experience making you money? Costing you money? Do you know? Like a line of falling dominos, daily actions across your organization form a sequence of events that, if aligned correctly, build momentum and culminate in what every business wants-outstanding financial performance. Establishing a target customer experience-your front domino-to drive daily decisions within your organization will determine the fluidity of that chain of events, and the level of profit outcome you achieve. Companies that use a target customer experience as their front domino reap the biggest rewards in profitability, growth and sustainability. Links: About Linda Ireland Books: Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance | 
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Entrepreneurship 
